Benchmarking Customer Loyalty

We Listen

Benchmarking Customer Loyalty 

We Listen

We Want Cheerleaders

We recognize that loyal, long-term customers drive a business to success. We believe one of our best tools in this effort is the NPS, or the Net Promoter Score, a loyalty metric that helps measure how likely your customer is to recommend your service. Indirectly, it’s a smart way to measure how satisfied they are with the current arrangement.

Hanson Logistics uses the Net Promoter Score survey as an important benchmark in our continuous improvement initiative. By measuring our customer’s loyalty, we can assess how we’re meeting our customers’ expectations.

NPS assists our organization in identifying and solving problems in ways that customers can see, and satisfaction metrics are a useful guide. The more we can learn about an issue, the better we can resolve it. Logistics is a complex service, and simply meeting picking or storage goals is often not enough. We want to continually engage with our customers at all levels.

If you’re interested in learning more about our NPS efforts, please contact Hanson Logistics today.

Proof of performance has moved from the board room to the loading dock. By measuring metrics throughout our organization, we can identify ways to reduce inventory and transportation costs, improve service levels, and enhance our customers’ experience. These factors determine success for Hanson and our customers.

We Want NPS Cheerleaders

We recognize that loyal, long-term customers drive a business to success. We believe one of our best tools in this effort is the NPS, or the Net Promoter Score, a loyalty metric that helps measure how likely your customer is to recommend your service. Indirectly, it’s a smart way to measure how satisfied they are with the current arrangement.

Hanson Logistics uses the Net Promoter Score survey as an important benchmark in our continuous improvement initiative. By measuring our customer’s loyalty, we can assess how we’re meeting our customers’ expectations.

Our Warehouse NPS, for example,  assists our organization in identifying and solving problems in ways that customers can see, and satisfaction metrics are a useful guide. The more we can learn about an issue, the better we can resolve it. Logistics is a complex service, and simply meeting picking or storage goals is often not enough. We want to continually engage with our customers at all levels.

If you’re interested in learning more about our NPS efforts, please contact Hanson Logistics today.

Beyond OTIF

On-Time In-Full has become the gold standard in meeting retailer purchaser order requirments; our record is exceptional.

OTIF

Food Safety

We are proactive in assuring our clients’ products are handled, stored and moved according to global safety criteria.

GFSI

Beyond OTIF

On-Time In-Full has become the gold standard in meeting retailer purchaser order requirments; our record is exceptional.

OTIF

Food Safety

We are proactive in assuring our clients’ products are handled, stored and moved according to global safety criteria.

GFSI

Ask About NPS Scores

Ask About NPS Scores

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