by Hanson Logistics Hanson Logistics

Turning Trucks. . . We Try Harder

Author: Ken Whah, President and CEO —

How we operate as an organization has a much greater impact on the overall supply chain than many people some may think. With employees being in high demand, I’m sure you can simply do your job and be successful in your supply chain vocation. Or you can step it up a notch, presenting new ideas, taking that extra effort to help your fellow employee, working in a forthright and engaging manner, and you will help make a good company, a great company.

I’m very proud of Hanson Teammates. Their diligent work in the new norm of COVID as made Hanson Logistics a more solid, professional and transparent organization; a great company. That alone would be worth mentioning during pre-pandemic times, but you factor in COVID protocols and a dramatic shift in frozen food delivery channels, and that caliber of performance nothing short of remarkable. It’s also highly valued by our customers, as our recent Net Promoter Score bears out. 

It’s Hanson Teammates who make Hanson Logistics warehouses an efficient turn for truckload and LTL carriers. As an organization that believes drivers and trucks are key to a successful supply chain, we have the utmost respect for the men and women behind the wheel. Lengthy detention and excessive dwell time are unprofitable and usually avoidable penalties placed on drivers and carriers. Recent data show that industry wide, more than 75% of drivers cite detention of the #1 reason behind they miss their next appointment and the revenue associated with on-time delivery. Hours of service (HOS), driver shortages and tight capacity are increasingly important to the industry. One of the many KPI’s we track is driver detention/dwell time on loading and unloading at each of our facilities. We’re not where we need at all facilities, but our team has made significant improvements in the last year. Our Google Business rankings, an informal but important tool controlled pretty much by drivers, is higher than ever.

We are heading into what we hope is not the perfect storm: robust shipping months of retail holiday foods, tightening capacity of refrigerated trucks, and the safety constraints of COVID. Rest assured Hanson Teammates will meet the challenge with their “Yes We Can!” attitude. 

by Hanson Logistics Hanson Logistics

Rising to the Challenge

Author: Ken Whah, President and CEO —

History will look back at this period as a time when farmers and ranchers, processors, distributors, truckers and grocery staff came together like never before with the unified purpose of keeping America fed. It’s a remarkable story of service beyond self during one of, if not the most challenging times the world has ever endured.

With gratitude to all on the front lines, I express my personal appreciation to the unwavering commitment of all Hanson Teammates for their important role in staying the course. Their resolve, their ability to rise to the challenge is a test that every Hanson Teammate is passing with flying colors. We are Hanson Strong.

Consumers are buying frozen foods at record levels. Frozen pizza, ice cream and frozen novelties are all seeing increases from 20% to nearly 60% compared to last year. Cookie dough shot up a record 439% in April, according to COVID-tracking articles in Refrigerated & Frozen Foods.

Another study, this one conducted by the American Frozen Food Institute, shows that after a 94% surge in March, frozen food sales are continuing to see 30% to 35% increases in April 2020 versus a year ago. The survey also found that Gen Z consumers and high-earning millennial households with children, who were previously not big frozen food buyers, increased their buying of frozen products substantially during in the past month.

This combined result of closed restaurants, stay-at-home orders, stockpiling and the increased need for comfort food has created higher volume throughput in Hanson Logistics facilities. We’ve increased our capacity to meet the greater demand, but it’s our Hanson Teammates that are making it happen. The eye on food safety never blinks. Increased volume requires more hours on the job and more diligence in keeping it all moving.

Yes, We are Hanson Strong; watch the below video and see for yourself. Thank you Hanson Teammates!